Pricing and Purchase Policy

This policy explains how pricing, credits and purchases work on Tazo (app.tazolabs.com and the Tazo API), operated by Kodimo, Inc. (“Tazo”, “we”, “us”). It applies together with our Terms of Service. By buying or using credits you agree to it.

1. How pricing works

• Tazo is paid for with credits.
• 1 credit = 1 minute of audio processed.
• Credits cost $0.20 per hour of audio, which is $1 for 300 credits (5 hours).
• You are charged for the seconds of audio you send, not for how many times our models evaluate it.
• Usage is always rounded up to the next whole second:
  • An uploaded or recorded clip is rounded up once. A 12.4-second clip counts as 13 seconds.
  • A live microphone or streaming session is charged once, when it ends: all of its audio is added up and rounded up once.
• You are not charged for requests that fail because of an error on our side.
• A streaming session ends automatically after a period without audio, after a maximum total length, or when your credits run out.
• “Audio processed” means the length of the audio you submit to Tazo for processing, including uploaded clips and live microphone streams, through the playground or the API.
• All prices are in US dollars (USD).

You pay	Credits (minutes)	Hours of audio
$5	1,500	25
$25	7,500	125
$100	30,000	500

2. Buying credits

• The minimum purchase is $5. Purchases are in whole-dollar amounts. We set no maximum, but our payment provider’s limits apply.
• We may decline a payment, or refund it and remove its credits, if we believe it is fraudulent.
• Payments are processed by Stripe. Tazo never sees or stores your full card number. Stripe is the merchant of record for purchases made through Stripe Checkout and handles the sales tax or VAT that applies. Stripe’s terms and privacy policy also apply to your payment.
• Credits are added to your account as soon as your payment is confirmed, usually within seconds.
• You will receive an invoice and receipt by email. Invoices are also available in Billing history in the app.
• Prices do not include taxes. If we are required to collect sales tax or similar taxes, they will be shown at checkout and on your invoice.

3. Free and promotional credits

• New accounts receive 15 minutes of free credits, once per person or organization. We may change or end this offer at any time.
• Credits from redeem codes are subject to the terms of that code (amount, last date it can be redeemed, number of uses). Each code can be redeemed once per account.
• Free and promotional credits have no cash value, cannot be refunded, sold or transferred, and may be removed if obtained through abuse (for example, creating multiple accounts).

4. Using credits

• Credits are deducted as audio is processed.
• Credits do not expire while your account is open.
• Your balance is shown in minutes in the app under API > Add credits.

5. Running out of credits

• Requests that are already running when your balance reaches zero are allowed to finish, so your balance may become negative.
• After that, new requests are paused until you add credits. We will email you when this happens.
• Your next purchase first covers the negative amount. For example, if your balance is -100 minutes and you buy 1,500 minutes, your new balance is 1,400 minutes.
• A negative balance is an amount you owe us. We will not charge your card automatically for it.

6. All purchases are final

• Credit purchases are non-refundable, including unused credits.
• We will refund a payment only if:
  • you were charged twice for the same purchase,
  • you were charged because of an error on our side, or
  • a refund is required by law.
• To request a refund for one of these reasons, email support@tazolabs.com within 60 days of the charge.
• When a payment is refunded, the credits from that purchase are removed. If some of them were already used, your balance may become negative.

7. Payment disputes and chargebacks

• If something looks wrong with a charge, please contact us first. We will usually resolve it faster than a bank dispute.
• If you dispute a charge with your bank, your account is paused until the dispute is resolved. While paused you cannot use your credits.
• If your bank decides in our favor, we review the account and resume it.
• If your bank decides in your favor, your money is returned by the bank. We may then remove the credits from that purchase, and we may keep the account paused or close it.
• We may close accounts that file disputes we believe are fraudulent.

8. Closing your account

• You can ask us to close your account at any time by emailing support@tazolabs.com.
• We may close your account if you breach our Terms of Service or this policy.
• When an account is closed, for any reason, unused credits are forfeited and are not refunded.

9. No cash value

Credits are a prepaid right to use Tazo. They are not money, have no cash value, earn no interest, cannot be exchanged for cash, and cannot be transferred to another account.

10. Price changes

We may change our prices. Changes apply only to purchases made after the change. Credits you already bought keep the same number of minutes. We will give at least 30 days’ notice of a price increase by email or in the app.

11. Business use, and customers in the EU, EEA and UK

Tazo is built for business and developer use.

• If you are located in the European Union, the European Economic Area (Norway, Iceland, Liechtenstein) or the United Kingdom, you may buy credits only for business purposes. By buying, you confirm that you are acting for your trade, business or profession and not as a consumer. You can add your VAT or tax ID at checkout so it appears on your invoice.
• Elsewhere, nothing in this policy limits rights you have under law that cannot be waived.

12. Changes to this policy

We may update this policy. The version that applies to a purchase is the one you accepted at checkout. For later changes we will update the effective date and, for important changes, notify you by email or in the app.

13. Contact

Questions about billing: support@tazolabs.com

Kodimo, Inc.
251 Little Falls Drive
Wilmington, Delaware 19808
United States